6rwen Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal data 6rwen collects, why we collect it, how we use it and what rights you hold over it as a player based in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how 6rwen ("Platform", "we", "us", "our"), operator of the online gaming and sports betting platform available at 6rwen.org, collects, processes, stores, shares and protects the personal data of users ("Player", "you", "your") who access or use the platform. This Policy should be read alongside the 6rwen Terms and Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 6rwen.
By creating an account, making a deposit or using any feature of the 6rwen platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should not access or use the platform. 6rwen may update this Policy from time to time; the most current version will always be available at 6rwen.org/privacy-policy.
6rwen is committed to handling your personal data responsibly, securely and in accordance with applicable data protection principles. We collect only the information that is necessary to deliver the services you have requested, to protect the integrity of the platform and to comply with our legal and regulatory obligations. We do not sell your personal data to third parties for marketing purposes.
What Personal Data We Collect
6rwen collects six categories of personal data from platform users.
How We Use Your Personal Data
6rwen uses the personal data we collect exclusively for the following purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected.
- Account management: creating, maintaining and securing your 6rwen player account, including identity verification (KYC), password resets and access control.
- Transaction processing: executing deposits via bKash, Nagad and Rocket; processing withdrawal requests to your verified wallet; maintaining accurate financial records.
- Platform delivery: providing access to casino games, sports betting markets, live casino tables and all other features you have requested to use on the 6rwen platform.
- Fraud prevention and security: detecting and investigating suspicious account activity, bonus abuse, multiple-account operation, money laundering and other prohibited conduct outlined in the Terms and Conditions.
- Responsible gaming: monitoring gaming patterns to identify potential problem gambling behaviour, delivering responsible gaming alerts and processing self-exclusion or deposit limit requests.
- Customer support: responding to your queries, complaints and requests submitted via live chat, email or any other support channel offered by 6rwen.
Where you have opted in to receive promotional communications, we may also use your contact information to send you information about bonuses, seasonal promotions, cricket betting events and other relevant offers from 6rwen. You may withdraw this consent at any time by contacting support at [email protected].
Legal Basis for Processing Your Data
6rwen processes your personal data only where there is a valid legal basis to do so. The applicable legal bases are:
- Contractual necessity: processing required to perform the agreement between you and 6rwen — for example, verifying your identity before allowing a withdrawal, or crediting your account following a confirmed deposit.
- Legitimate interests: processing carried out in 6rwen's legitimate business interests, provided those interests are not overridden by your fundamental rights — for example, fraud detection, platform security and responsible gaming monitoring.
- Legal obligation: processing required to comply with applicable laws, including anti-money laundering requirements, tax reporting obligations and responses to lawful requests from competent authorities.
- Consent: processing based on your explicit consent, such as sending you optional promotional communications. Consent-based processing may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing and Third Parties
6rwen does not sell, rent or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.
The categories of third parties with whom 6rwen may share your data are:
- Payment service providers: bKash, Nagad, Rocket and any other mobile wallet or banking partner used to process your deposit and withdrawal transactions. These providers receive only the transaction data necessary to execute the payment.
- Game and platform technology providers: licensed gaming studios and RNG certification bodies (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi and Microgaming) who supply the games and tools on the 6rwen platform. These providers operate under strict confidentiality and data security agreements.
- Identity verification and KYC partners: third-party verification services used to confirm your identity documents and age during the account verification process. These services receive only the document images and personal details necessary for verification.
- Regulatory and law enforcement authorities: competent courts, regulatory bodies or law enforcement agencies where 6rwen is legally required to disclose data, for example in response to a valid court order or anti-money laundering investigation.
In all cases where data is shared with third parties, 6rwen requires those parties to implement appropriate technical and organisational security measures and to use the data solely for the purpose for which it was disclosed. 6rwen remains accountable for the protection of your data throughout any such sharing arrangement.
Cookies and Tracking Technologies
6rwen uses cookies and similar tracking technologies to operate the platform, maintain your session between pages, remember your preferences and analyse how players navigate the site. A cookie is a small text file placed on your device by your browser when you visit the platform.
The types of cookies 6rwen uses are:
- Strictly necessary cookies: required for the platform to function. These enable your login session, keep your game balance visible during a session and ensure that your bets are correctly attributed to your account. These cookies cannot be disabled without disabling the platform itself.
- Functional cookies: remember your language preference, preferred payment method and other platform settings so that you do not need to re-enter them on each visit.
- Analytics cookies: collect anonymised data about how players use the platform — which pages are visited most frequently, where users navigate from, and how long sessions typically last. This data is used to improve the platform experience and is never linked to an identifiable individual.
You may configure your mobile browser to block or delete cookies. Please note that blocking strictly necessary cookies will impair your ability to use the 6rwen platform, including logging in and accessing your account balance. Blocking functional or analytics cookies will not prevent you from using the platform but may reduce the quality of your experience.
Data Retention
6rwen retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected. The retention periods that apply to the main categories of data held by 6rwen are: account and identity data — retained for the duration of the account plus a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements; financial transaction data — retained for a minimum of 7 years from the date of the transaction; gaming activity logs — retained for 3 years from the date of the relevant session; support communications — retained for 2 years from the date of the last interaction.
When the applicable retention period expires and there is no legitimate legal basis to retain the data further, 6rwen will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. You may request early deletion of your data subject to the conditions described in the "Your Rights" section below, provided that no legal obligation requires 6rwen to retain it.
Your Data Rights
As a 6rwen player you hold the following rights in relation to your personal data. To exercise any of these rights, contact [email protected]. 6rwen will respond to all verified data rights requests within 30 days of receipt.
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Right of Access You have the right to request a copy of all personal data that 6rwen holds about you, including the categories of data, the purposes for which it is processed and the third parties with whom it has been shared.
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Right to Rectification If any personal data 6rwen holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For certain fields (such as your registered mobile number) you may be required to complete additional identity verification before the correction is applied.
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Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been unlawfully processed. This right does not apply where 6rwen has a legal obligation to retain the data, such as anti-money laundering or tax record-keeping requirements.
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Right to Object to Processing You have the right to object to 6rwen processing your personal data where that processing is based on legitimate interests, including profiling for fraud prevention or responsible gaming monitoring. 6rwen will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests or rights.
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Right to Data Portability Where 6rwen processes your data on the basis of consent or contractual necessity using automated means, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format and to request that it be transmitted directly to another controller where technically feasible.
Security Measures
6rwen takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the 6rwen platform, encrypted storage of sensitive personal data at rest, access controls that restrict internal data access to authorised personnel only on a need-to-know basis, and regular security assessments of platform infrastructure.
While 6rwen takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights, 6rwen will notify affected players without undue delay and take immediate remedial action. You are responsible for maintaining the security of your own account credentials — see the Account Security clause in the Terms and Conditions.
Children and Minors
The 6rwen platform is strictly for adults aged 21 and above. 6rwen does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age you must not register an account, make a deposit or use any feature of the 6rwen platform.
If 6rwen becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 6rwen platform using false age information, please notify us immediately at [email protected] so that we can investigate and take appropriate action.
Changes to This Policy and How to Contact Us
6rwen may update this Privacy Policy periodically to reflect changes in our data practices, applicable law, or the services we offer. The date at the top of this page indicates when the Policy was last revised. We encourage you to review this Policy each time you visit the platform. Continued use of the platform following the publication of a revised Policy constitutes your acceptance of the changes.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern regarding your 6rwen account, please contact the 6rwen support team in writing. Our team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will respond to all privacy-related requests within 30 days of receipt.
Our FAQ page has answers to the most common account and data questions. To learn how 6rwen promotes safe play, visit our Responsible Gaming page.
Visit Our FAQ About 6rwen